Senior Business Analyst

Reporting Line: Director, Information Technology

Location: Victoria, BC

Purpose of Position

The incumbent provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer’s business strategy, processes, services, roadmap and the context in which the business operates.  This role will be key to understanding the documenting capabilities needed to address business challenges.  The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency.

Roles & Responsibilities:                                                                                                                    

  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
  • Support and align efforts to meet customer and business needs.
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
  • Elicit and clearly document business and systems requirements.
  • Assess business process and system inefficiencies.
  • Identify ways to increase adoption and customer satisfaction.
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
  • Develop and execute test plans.
  • Support system conversions, upgrades, enhancements.
  • 10+ years’ experience as business analyst or in a related IT discipline.
  • Bachelor’s degree in a relevant field.
  • Project management and Vendor management skills and experience.
  • Experience with various ERP, BI, and other enterprise applications.
  • Data analysis skills (SQL and Excel)
  • Excellent customer service and stakeholder management experience.
  • Good experience with Change/Release Testing (design and execution) and User Training.
  • Pharma (or other regulated industry) experience preferred.

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Accepted formats: PDF, Word Doc

Accepted formats: PDF, Word Doc